Privacy Policy

This page is used to inform Mumbai City Football Club website users regarding our policies with the collection, use, and disclosure of Personal Information (as defined below) if anyone decided to use our Website. This privacy policy sets out the way in which your personal information is handled by Mumbai City FC.

If you choose to use our Website, then you agree to the collection and use of personal information in relation with this privacy policy (“Privacy Policy”). The Personal Information that we collect is used for providing and improving the Website. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms of Use, which is accessible at Terms and Conditions, unless otherwise defined in this Privacy Policy.

What information do we collect?

We may collect, receive, store, deal in, handle and share Personal Information pertaining to the users of the Website subject to the provisions of this Privacy Policy and applicable laws of India. Mumbai City FC is committed to safeguarding the privacy, confidentiality, and security of such Personal Information of the users. The Privacy Policy outlines the information the Mumbai City FC may process and / or use to

  • Provide the services to you; and
  • Improve the user experience while using the Website. “Personal Information” shall mean information that relates to a natural person which, either directly or indirectly, in combination with other information available or likely to be available with body corporate, is capable of identifying such person and shall also include personal data or information of a user of the Website which consists of information relating to his/her password, email address, address, date of birth, financial information such as bank account or credit card or debit card or other payment instrument details, physical, physiological and mental health condition, sexual orientation, medical records and history, biometric information, and any information received under the above clauses by Mumbai City FC for processing, or stored or processed under lawful contract.

We will also automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your device to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform;
  • information about your visit, including the full Uniform Resource Locators (URL)clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

From our commercial partners and other third parties, we may collect information including your name, date of birth and contact information, when you enter into jointly conducted competitions and promotions, or purchase our products or services via a third party site.

Why do we collect and use this information?

  • provide you with products and services you request;
  • make our Website available and improve its performance and presentation;
  • to improve and enhance our services and make them more personal to you;
  • to provide consistency when using the Website;
  • to administer competitions and prize draws you enter;
  • for the purposes of undertaking our business; and
  • safety and public order and the prevention of crime.

The legal grounds for this processing are:

  • our legitimate interests (in carrying on our business, making our Website available, and providing users with content which is appropriate for them);
  • to comply with our legal obligations (for example, where we are required to record information in relation to health and safety, or safety and public order at matchdays as well as age sensitive content).

    In respect of limited categories of Personal Information we may record and use this with your consent (for example, in relation to sending you direct marketing). You can with draw your consent at any time but this will not affect any processing undertaken before that point.

How do we use your Personal Information for marketing and advertising?

Depending on your marketing preferences, Mumbai City FC, may use your Personal Information to send you marketing messages by email, phone, SMS or post. Some of these messages may be tailored to you, based on your online profile, your previous browsing or purchase activity, and other Personal Information we hold about you.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or their use of your data. Please check these policies before you submit any personal data to these websites.

Who may we disclose your Personal Information to?

We may be required to disclose the Personal Information you provide us to any third parties in connection with the Website/services provided to you through the Website and in accordance with the terms and conditions stipulated by such third parties. We assure you that we disclose your Personal Information to Third Parties only for the purpose of providing you with the Services and to ensure a better user experience for you. Notwithstanding anything contained in this Privacy Policy, we may release your Personal Information when we believe such release is appropriate to comply with applicable law, enforce the Website’s policies or Terms of Use, or for protecting our or others’ rights, property and/or for ensuring safety. By using the Website, you hereby grant your consent to Mumbai City FC to share/disclose your Personal Information with (i) to the concerned Third Parties in connection with the Services; and (ii) with the governmental authorities, quasi-governmental authorities, judicial authorities and quasi-judicial authorities, in accordance with applicable laws of India.

Our commercial partners and the City Football Group

For a current list of our sponsors, licensees and partners please visit change from time to time, so please come and check the list regularly. By opting in it means that we will let you know about exciting promotions, news, features and activities of Mumbai City FC, the City Football Group and/or our commercial partners. When we refer to the City Football Group, we are referring to the other companies that form part of our corporate group. Some of these companies may be involved in helping to provide the services and communications referred to in this privacy policy, or as requested by you from time to time. We may also use the Personal Information we collect about you to create statistics and anonymised information to then share with third parties including ad networks, search engines and analytics providers.

Security of Personal Information

We follow industry best practices to prevent the loss, misuse or alteration of your Personal Information, including when storing or transmitting all your Personal Information. By agreeing to this Privacy Policy and using the Website, you acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping the password you use for accessing the Website confidential; we will never ask you to send us your password (except for the standard log in procedure on the Website).Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not beheld responsible for any loss, damage or misuse of your Personal Information.

Where is your Personal Information stored?

All Personal Information gathered on the Website is securely stored within the MumbaiCity FC’s database within India. The database is stored on servers secured behind a firewall, access to such servers being password-protected and strictly limited based on a need-to-know basis. However, we understand that as effective as our security measures are, no security system is impenetrable. Thus, we cannot guarantee the security of our database, nor can we guarantee that information you supply will not be the intercepted while being transmitted to us over the internet. We may sometimes have to transfer your data outside of India. However, we will only do so where there are adequate safe guards in place or it is otherwise lawful. We may use your Personal Information for profiling and limited automated decision taking, for example matching unique identifiers in our database (e.g. email address) with the same unique identifiers on social media platforms. In practice, the Personal Information is anonymised. Additionally, there are a variety of web analytics tools thatwe use (e.g. Google Analytics and Facebook Analytics). These platforms use a level of processing unique identifiers (e.g. IP address, Mac address, user ID, social handle, cookies) to track digital behaviours.

How long will we keep the Personal Information?

We will keep your Personal Information for as long as reasonably necessary to fulfil the purposes that we collected it for. However, we take steps to regularly review our information to ensure that we are not holding excessive Personal Information for longer than is necessary or required.

The factors which influence how long we hold onto specific information include:

  • legal requirements;
  • managing our legal risks;
  • management of our business; and
  • the nature of our relationship with you (and the services we provide you with).

Deletion of your personal information

You have the right to request through written communication, deletion of the records of your Personal Information (and not of other users) in our possession.

To request deletion of records of your Personal Information in our possession, please write to us at Please note that we may request you to provide additional information to confirm your identity before deleting any records of your Personal Information. In some cases, deletion may be accomplished through de-identification of the Personal Information. If you choose to delete records of your Personal Information, please note that you may not be able to:

  • use access certain areas of our website, that require your Personal Information to access; and
  • access certain services which require the usage of your Personal Information to function.

You acknowledge that Mumbai City FC may retain one (1) copy of your Personal Information on our servers solely for the purpose of monitoring compliance with our obligations under this Privacy Policy.

You also acknowledge that we may delay/decline any request to delete your Personal Information records in certain situations, such as if the retention of Personal Information records is necessary to comply with a legal obligation, or to exercise our rights or remedies under law or contract, or to exercise or defend a legal claim against us.


Our Website is intended for a general audience. If you are under the age of 18 and desire to use this Website or purchase our products or services, please request your parent/guardian to register with us and to complete the transaction. In particular, if you are under the age of 18 and desire to create a user profile on our Website, please request your parent to register and create such user profile on your behalf. In the event that you are a parent/lawful guardian who has created a user profile on behalf of yourchild/ward, you confirm your acceptance of this Privacy Policy and the Terms of Use, and hereby consent to the collection, storage and use of your child’s/ward’s Personal Information in accordance with this Privacy Policy. Any use of this Website or any of its features by an individual child under the age of 18 must be with parental supervision.

Changes to the Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contacting us and Complaints

If there are any questions regarding the Privacy Policy, or if you have any questions about the accuracy or safety of your information, you can contact our grievance officer at: